Please note, it is not essential to attend course parts in order, as they have been designed to be stand-alone
sessions and the full learning benefit will still be achieved. Non-members are still able to attend our tutorials
and can book online!
May
25th May – DSQS Guidance
26th May – Business Management of a Dispensary P1
June
1st June – Drug Tariff & Endorsing
8th June – DRUMS
9th June – Practical Dispensary Management Part 3
15th June – Understanding Profitability Part 1
16th June – SOPs
21st June – NHSBSA Endorsing inc Referred Backs (w)1pm
22nd June – Controlled Drugs Part 2
23rd June – Business Management of a Dispensary P2
29th June – Medical Terminology
July
5th July – DispexCD Webinar (w) 1-2pm
6th July – DSQS Guidance
7th July – DRUMS
13th July – Controlled Drugs Part 1
14th July – Dispensary Customer Service
19th July – NHSBSA Batch & Switching (w) 1pm
20th July – Understanding Profitability Part 2
21st July – Business Management of a Dispensary P3
27th July – Practical Dispensary Management P1
August
3rd Aug – SOPs
4th Aug – TBC
31st Aug – Controlled Drugs Part 2
Medical Terminology
What attendees will learn
This 1hr Tutorial will provide an introduction to the understanding of medical terminology,
the origins and structure and how to decipher them. This will then enable a more confident
approach in everyday settings within the practice.
Who should attend:
The session is important for all staff working in the clinical environment, including practice
& dispensary managers, dispensers, clerical & support staff.
Dispensary Customer Service
What attendees will learn
This 1hr Tutorial presents ideas & processes to ensure effective team-working, communication
skills with how to manage conflict & deal with difficult patient scenarios. There is also
important guidance on confidentiality, data protection including the Caldicott principles,
and managing complaints appropriately.
Who should attend:
This session would benefit new Dispensers, Admin & Reception staff or any of the front
of house team who may need or wish to refresh their knowledge on this subject.
How to Book
Please book online here
Dispex members price: £45+vat Non- members: £60+vat
(Per delegate-per session/part) W = free webinar
