Summer Tutorial Schedule 2022

We are pleased to announce our Summer schedule has been confirmed, and includes a brand new course
Medical Terminology, please click here for a course description. For the Summer we have also
combined the Dispensary Customer Service parts into one in-depth session, please click here for details.

Please note, it is not essential to attend course parts in order, as they have been designed to be stand-alone
sessions and the full learning benefit will still be achieved. Non-members are still able
to attend our tutorials
and can book online!

4th May – Understanding Profitability Part 1
5th May – Practical Dispensary Management Part 2
11th May – DispexCD Webinar (w) 1-2pm
18th May – Controlled Drugs Part 1
19th May – Medical Terminology
25th May – DSQS Guidance
26th May – Business Management of a Dispensary P1

1st June – Drug Tariff & Endorsing
2nd June – Practical Dispensary Management Part 3
8th June – DRUMS
9th June – TBC
15th June – Understanding Profitability Part 2
16th June – SOPs
21st June – NHSBSA Endorsing inc Referred Backs (w)1pm
22nd June – Controlled Drugs Part 2
23rd June – Business Management of a Dispensary P2
29th June – Medical Terminology

5th July – DispexCD Webinar (w) 1-2pm
6th July – DSQS Guidance
7th July – DRUMS
13th July – Controlled Drugs Part 1
14th July – Dispensary Customer Service
19th July – NHSBSA Batch & Switching (w) 1pm
20th July – Understanding Profitability Part 3
21st July – Business Management of a Dispensary P3
27th July – Practical Dispensary Management P3

3rd Aug – SOPs
4th Aug – TBC
31st Aug – Controlled Drugs Part 2


Medical Terminology

What attendees will learn

This 1hr Tutorial will provide an introduction to the understanding of medical terminology,
the origins and structure and how to decipher them. This will then enable a more confident
approach in everyday settings within the practice.

Who should attend: 

The session is important for all staff working in the clinical environment, including practice
& dispensary managers, dispensers, clerical & support staff.


Dispensary Customer Service

What attendees will learn

This 1hr Tutorial presents ideas & processes to ensure effective team-working, communication
skills with how to manage conflict & deal with difficult patient scenarios. There is also
important guidance on confidentiality, data protection including the Caldicott principles,
and managing complaints appropriately.

Who should attend: 

This session would benefit new Dispensers, Admin & Reception staff or any of the front
of house team who may need or wish to refresh their knowledge on this subject.


How to Book

Please book online here

Dispex members price: £45+vat     Non- members: £60+vat
(Per delegate-per session/part) W = free webinar