The Essential Dispensary Manager’s guid
Our Essential Dispensary Manager’s guide is exactly what you need! Unlike other resources, this
guide doesn’t just tell you the why – it shows you how, with actionable advice grounded in real-
world experience.
Written by Kirstye, an experienced Dispensary Manager and Dispex Tutor, and peer-reviewed by
Dr Kant and Dr Koopowitz, this comprehensive guide offers practical strategies to overcome daily
challenges, optimise team performance, and streamline your dispensary operations.
Since its launch in September, our complementary online guide has gained an impressive 390 page
views! Whether it’s multiple users or individuals returning time and again, the numbers speak for
themselves. This guide is quickly becoming an indispensable resource for dispensary managers.
Whether you’re new to the role or a seasoned pro, this guide will help you take your skills and your
team to the next level.
Access your free guide today and see why it’s resonating with so many professionals. For those that
like the old school way, we have a limited amount of printed English copies available to purchase,
please see page 11 for details.
Chapters overview:
1. Management and Leadership
- Leading and managing dispensary staff: Develop your leadership skills to effectively manage and motivate your team.
- Handling patient concerns and complaints: Learn strategies for addressing patient issues promptly and professionally.
- Ensuring staff competency and compliance: Ensure your team is competent and adheres to all regulatory requirements.
- Maintaining dispensary time allocation: Manage your time efficiently to support your team and meet operational needs.
2. Regulatory Compliance and Record Keeping
- The Drug Tariff and NHS Regulations: Understand the importance of staying updated with NHS regulations and the Drug tariff.
- Maintaining accurate records: Learn best practices for keeping precise and comprehensive records.
- Conducting ongoing risk assessments: Implement regular risk assessments to maintain a safe dispensary environment.
- Reporting, safety, and regulatory compliance: Ensure compliance through effective reporting and adherence to safety protocols.
- Developing and updating Standard operating procedures: Create and maintain SOPs that reflect current best practices and legislation.
- Cold chain compliance and equipment management: Manage cold chain processes and equipment to maintain medication efficacy.
- Health and safety overview: Foster a safe working environment through robust health and safety practices.
3. Prescription Handling and NHS Interaction
- Sorting and submitting prescriptions: Master the process of sorting and submitting prescriptions accurately.
- Managing prescription returns: Efficiently handle returned prescriptions.
- Liaising with NHS Services and teams: Build effective communication channels with NHS services and teams.
4. Safety and Quality Assurance
- Ensuring staff competency and safety: Maintain high standards of staff competency and safety.
- Implementing policies and procedures: Develop and implement policies to ensure quality and safety.
- Prompt response to drug alerts: Respond swiftly to drug alerts to protect patient safety.
- Recording and reporting incidents: Accurately record and report any incidents to maintain compliance.
5. Operational Efficiency
- Organising dispensary team cover: Ensure adequate team coverage for smooth operations.
- Staff / Personal training needs: Identify and address training needs for continuous professional development.
- Prescription processing: Streamline prescription processing to enhance efficiency.
- Stock control: Implement effective stock control measures.
- Dispensary opening and closing procedures: Standardise opening and closing procedures for security and efficiency.
- Management of repeat dispensing: Manage repeat dispensing to optimise service delivery.
6. Business Management
- Efficient medication ordering and handling invoices: Master the processes of ordering medications and handling invoices.
- Stock procurement and supplier management: Optimise stock procurement and maintain strong supplier relationships.
- Reviewing supplier deals and profitability: Regularly review supplier deals to ensure profitability.
- Monitoring prescription equalisation and profitability: Track and manage prescription equalisation for optimal profitability.
7. Purchasing and Stock Control
- Daily, Weekly, and Monthly stock ordering: Implement effective stock ordering schedules
- Monitoring price concessions and rebates: Stay informed about price concessions and rebates.
- Order management for injectable medications: Manage the ordering of injectable medications efficiently.
- Reconciliation of returns and credits: Ensure accurate reconciliation of returns and credits.
8. Interaction with Others
- Engaging with suppliers and representatives: Build and maintain strong relationships with suppliers and representatives.
- Analysing and enrolling in discount schemes: Identify and enrol in beneficial discount schemes.
- Ensuring optimal discounts and rebates: Maximise discounts and rebates through effective strategies.
9. CD Protocols
- Managing Controlled drug destruction: Handle the destruction of controlled drugs safely and compliantly.
- Balance checks and coordination: Conduct regular balance checks and coordinate with relevant authorities.
In conclusion, we trust you’ll agree that this is a truly comprehensive guide, and the best part is, the
digital version is completely free for members! However, if you prefer a classic paper copy, we’ve got
you covered. Limited stock is still available, but act fast -they’re going quickly! Please note, the printed
version does not currently include the Scottish and Welsh chapters!
MEMBERS CLICK HERE TO ACCESS FOR FREE
Printed Copies
Members Price: £49.99 Non-Members Price: £69.99
FREE delivery
Click here to order
