How to align capacity with demand in general practice

Source: NHS England 8.5.24

This guide will help practices measure and understand daily patterns of patient contacts and type
of need in order to forecast how much and what type of capacity is needed on any given day.

Practices can use this data to review rotas and clinics, to help smooth peaks and troughs and
better align capacity to need, giving practice teams back a sense of control.

This guide is accompanied by the following tools:

  • Appropriate appointment data collection sheet
  • Demand and capacity data spreadsheet
  • Digital triage calculator

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