Source: NHSBSA Newsletter (Issue 59)
If a patient has not collected their medication, or if you do not dispense one or more items on a prescription, each item must be endorsed. This is to make sure it is not reimbursed.
Electronic instructions for marking an item as not dispensed: When endorsing electronically within EPS, you must use the item status code “0002”. If there is no dispensing activity for an item, the code will default to “0002”.
FP10 (paper prescriptions) instructions for marking an item as not dispensed: You must clearly cross out the item and endorse ‘ND’ or ‘Not Dispensed’ immediately next to the prescribed item. The following image shows an FP10 form and the correct way to mark an item as not dispensed.
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