Success Stories from Our Mentorship Programme
The Dispensary Managers Mentorship Programme continues to transform the way managers
approach their vital roles, equipping them with the confidence, knowledge, and practical tools
to thrive. But don’t just take our word for it – here’s what recent participants had to say.
Building Confidence and Practical Skills
For Barbara Westhead, who has over five years of experience in her role, the programme offered
valuable insights into stock control and controlled drugs management. She found the sessions
“excellent, informative, and useful” praising the support she received: “Kirstye was brilliant.” Barbara
has already begun implementing new practices, such as reviewing shortliners, and recommends
the course because “you learn a lot about your role.”
Beth Needham, with five years of management experience, highlighted the RA and audits sessions
as particularly useful. She described the programme as “interesting, fun and supportive” and has
already introduced positive changes, including patient feedback processes, improved CD handling,
and privacy screens at collection points. For Beth, the value lies in its practical nature: “It’s a fun professional
way to learn new things or brush up on things you thought you already know. I learnt a lot.”
Jo Shurety, who has been managing for three years, found every topic highly relevant to her role:
“I found all the topics really helpful and relevant.” She appreciated the depth of teaching and support:
“The amount of support given was amazing, always only a Teams message or email away with a swift
response.” Since completing the course, Jo has overseen a complete overhaul of their SOPs, introduced
staff competency testing, strengthened risk assessments and improved audit processes.
A Programme That Works
Rated “Excellent” by all participants, the Dispensary Managers Mentorship Programme is more than
a training course, it’s a transformative experience that empowers managers to take charge with confidence,
knowledge, and professional pride. Jo summed up the programme in three words: “insightful, informative
& helpful!”
How it Works
Bespoke learning: Over the course of 3-6 months, we provide 20 hours of tailored, 1:1 workshop training
& support delivered via Teams, making it accessible and flexible for your schedule.
Expert guidance: Learn directly from the author of the highly acclaimed “Essential Guide to Dispensary
Management,” which has gained significant attention within the dispensing doctor community.
Adaptation and growth: Whether you are new to the role or need help adapting to the evolving neds of
dispensary management, this programme will guide you through critical tasks and responsibilities with
confidence.
Structured, yet flexible: We focus on your specific needs, covering everything from regulatory compliance
to operational efficiency, all while providing ongoing support as you implement best practices in your dispensary.
For full details please click here.
