Chief Executive Officer at EMIS apologises for major outage

Source:  Pulse, Anna Colivicchi 30.5.23

In an update to practices, Suzy Foster, chief executive officer at EMIS, said: ‘Personally, and on behalf of EMIS I apologise unreservedly for the distress caused.

On Friday, EMIS Web experienced technical problems which led to ‘significant disruption’ and practices being unable to access patient records, appointment bookings and prescription management.

GPs voiced their concerns about the incident on a Facebook group for EMIS Web users and called on NHS England to investigate the issue, which affected practices’ ‘ability to provide a safe service for thousands if not millions of people’.  Click here to read the news story in full.