An introduction to the Prescription Clerks in Primary Care Course


Who is the course for? 

This online training course has been developed to give a more in-depth knowledge to all those team
members that handle prescriptions or
any prescription requests, not just designated “prescription clerks”.  

The course will give the learner the information and understanding needed to undertake this role more
confidently and safely. Designed for both non-dispensing
and dispensing practices, the information
given applies to
all prescription requests and prescription handling.  

To look at the safe, effective journey of a prescription from request to completion is essential in today’s
fast paced healthcare environment.


What needs to be in place before the learner starts the course? 

Robust systems must be in place within your practice, to identify the responsibilities of each member of
the team and which team members handle prescriptions and prescription requests. It is therefore,
imperative that Standard Operating Procedures for your Practices’ prescription processes are up to date,
read, understood and signed by those undertaking the role of handling
any prescription requests and
prescription processing.

It is important that non clinical team members know when to escalate issues to GPs and other Prescribers
within the practice.  A key part of this training is to identify these issues. However, within your own Practice
the way escalations are to be made should have a thorough process attached to it. 


How will this training benefit the Practice? 

This course is designed to encourage more effective communication, through the learner gaining more
enhanced knowledge on prescriptions and therefore, the legal and patient safety responsibilities
surrounding processing prescriptions.

This training will improve patient safety outcomes associated with Prescriptions. 


How do learners undertake the training? 

The course is laid out in modules on our online portal for your learner to work through, it should take no
longer than 6 hours of learning time to complete. They will have their own log in to access the course and
show their progress. Ideally this training will be done within protected training time.

At the end of some of the Units there will be a set of questions for your learner to answer. The module
content can be read over again at any time to help answer these.

At the end of the Course, once the learner has correctly completed all the questions, they will be able to
print out a Certificate of Completion. This course is certified by CPD.


What will be covered on this course? 

There are 10 modules in the training that provide the learner knowledge on the following subjects: 

1: Introduction : 
 We briefly discuss the course objectives here and the learning involved. 


2: To understand Confidentiality, Information Governance and GDPR Regulations

Within the current role in Primary care the learner’s knowledge of confidentiality and its implications are
essential, we briefly discuss confidentiality in this module to refresh teams on the responsibilities and the
legal requirements.


3: Medicines and Prescribing

In this module we discuss, in more detail, medicines and where to find more information on medicines.
We also consider dosage and medication regimes, side effects and allergies in more detail. This module
gives the learner more confidence in understanding what to look out for and their roles limitations.


4: The Prescription

This module gives the detail of what a prescription is. Learning includes prescription storage, prescription
requirements, Controlled drug prescriptions and EPS. The difference between acute and repeat prescriptions
and the effective processing of prescriptions.



In this module we discuss agencies and their roles and responsibilities to be aware of. Learning includes
the work of the MHRA.


6: Drug Monitoring: 

This module contains learning on which medicines require close monitoring and what to be aware of.
Learning includes safely managing patients on medicines that require close monitoring.


7: Medicines compliance: 

This module discusses different ways in which we look at medicines compliance. Including some workable
solutions to common issues with patient’s compliance.


8: Hospital amendments: 

This module covers key areas of learning around amendments made to a patients medicines from hospital.
What to look out for and how to safely manage these amendments.


9: Community Pharmacy: 

In this module we discuss the role of community pharmacy and the learning around community pharmacy
processes and effective communications with all community pharmacies.


10: Good practice for processing prescriptions: 

The final module covers effective processes and ways of working that incorporate good practice when
processing prescriptions. It includes details on processing third part requests and care/nursing home


✓CERTIFIED by The CPD Certification Service







Enrolment & Payment

Dispex Members: AVAILABLE FOR JUST £60 inc vat pp ( we shall check your membership details on
submission of your practice details)

Non-Members: £120 inc vat pp

To enrol learner(s) please provide the office with the following details, we’ll then raise an
invoice for a BACs payment. Once settled the learner will be enrolled by the office:

Learner’s Full Name:


Learner’s @nhs email:


Invoice address (inc postcode):


Finance email: