Additional investment for GP practices on sub-optimal digital telephony

Source: NHS England 28.11.23

As stated in the letter of 6 November, we are continuing to prioritise the Delivery Plan for
Recovering Access to Primary Care: a key component of that plan is to support all practices
with analogue telephony to move to high quality digital telephony, which is a key part of how
we are improving services for patients.

We are requesting the assistance of ICBs in the rapid validation of these practices,
taking into account practice appetite, capacity and ability to transition.

The key steps and deadlines are as follows:

ICB validates practice eligibility and send a proposed long list by 5pm on 5
December 2023 to

ICBs request long listed practices to confirm their agreement to sign up in principle
by 5pm on 18 December 2023, via an email to:,
confirming they agree to:

• provide current telephony contract details including contract expiry date.
• engage with the NHS England National Commercial and Procurement Hub
• select a supplier by 15 January 2024
• sign the contract with the supplier by 2 February 2024
• go-live by 25 March 2024 latest

Click here for the source.