Dispensary Customer Service Part 2

Confidentiality, Effective Telephone Techniques, Data Protection & Caldicotte Principles

Tutorial

Course Details:

Date:

Time:

Price:
£60 +VAT - non-members

Course Location:

Online

What attendees will learn

Part 2 of this Tutorial will give you some important guidance on confidentiality, some effective telephone techniques, the law on data Protection and what the Caldicott principles are.

Also covered are some helpful suggestions on managing complaints appropriately.

Who should attend: 

Receptionist in the dispensary & Dispensers

Each session is limited to 12 delegates

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