Dispensary Customer Service Part 2

Confidentiality, Effective Telephone Techniques, Data Protection & Caldicotte Principles


Course Details:



£60 +VAT - non-members

Course Location:


What attendees will learn

Part 2 of this Tutorial will give you some important guidance on confidentiality, some effective telephone techniques, the law on data Protection and what the Caldicott principles are.

Also covered are some helpful suggestions on managing complaints appropriately.

Who should attend: 

Receptionist in the dispensary & Dispensers

Each session is limited to 12 delegates

Book your training below:


Booking Terms & Conditions

All cancellations must be received in writing or by email. Cancellations of the booking prior to 30 working days of the course date are refundable.

No refunds will be issued for cancellations of the booking or non-attendance within 30 working days of the course date. Substitutions, if Dispex is notified, may be made at any time and at no additional charge. Details provided at booking must be correct, Dispex takes no responsibility for incorrect information submitted. It is the surgeries responsibility to ensure your PC system allows access to Zoom for your staff before a Dispex tutorial takes place. Dispex Ltd reserves the right at any time to change the date of the course or to cancel it completely, if they deem it necessary for any reason or cause beyond the control of the training provider. If Dispex cancel the course, then an alternative date/course will be offered.