What attendees will learn
This 1hr Tutorial presents ideas & processes to ensure effective team-working, communication
skills with how to manage conflict & deal with difficult patient scenarios. There is also
important guidance on confidentiality, data protection including the Caldicott principles,
and managing complaints appropriately.
Who should attend:
This session would benefit new Dispensers, Admin & Reception staff or any of the front
of house team who may need or wish to refresh their knowledge on this subject.